Contact
Contact Sentinel Fortune
One address reaches us. Tell us which product or order it concerns and you will get a faster, more useful answer.
In short
Email contact@sentinelfortune.com to reach Sentinel Fortune LLC. Use it for order and download problems, refund requests, licensing questions, and partnership enquiries. For a purchase problem, include the order email address and the product name — that is what lets an order be found.
There is one inbox and a person reads it. There is no contact form on this page on purpose — a form would add a step and lose your copy of what you sent.
What to include
What you send determines how fast this gets resolved. Pick the row that matches and include what it asks for.
| If it is about | Include |
|---|---|
| A download that will not work | The email address used at checkout, the product name, and what the link did — expired, limit reached, or an error. |
| A refund | The order email address, the product, and the reason. See the Refund Policy first. |
| Licensing | The product, how many businesses or locations, and whether you intend to resell or rebrand. See Licensing. |
| A custom or adapted version | The product it is based on, what needs to change, and roughly when you need it. |
| Partnership, distribution or OEM | Your organisation, what you are proposing, and the territory or channel involved. |
| A correction to something we published | The page URL and what is wrong. Corrections are made and the update date on the page changes. |
What we cannot help with
We cannot give legal, financial, tax, HR, insurance, safety, regulatory, code, permit or licensing advice, and we cannot tell you whether a particular decision in your business is compliant. Those need a professional licensed in your jurisdiction. Asking will get an honest "we are not able to answer that" rather than a guess.
Other routes
- FAQ — the questions that come up most often, answered in full.
- Shop contact page — the same address, reached from inside the storefront.
- https://sentinelfortune.com — the institutional hub.