Policy

Refund Policy

This policy applies to purchases made through the Sentinel Fortune LLC Digital Shop. It is separate from, and does not affect, any existing Telegram-based membership or tier subscription.

Digital products are not automatically refundable

Because Shop products are downloadable digital goods delivered immediately after payment, purchases are generally final once the download link has been issued. Each product page states whether it is refund eligible and shows a short refund summary specific to that product — that summary controls for that product.

When a refund may be issued

The delivered file is genuinely corrupted, incomplete, or does not match the product description
A duplicate charge occurred due to a processing error
The product is explicitly marked refund-eligible on its product page and the request is made within a reasonable time of purchase

How refunds are processed

Refunds are issued through Stripe back to the original payment method. Once a refund is processed, the associated license is revoked and any active or future download links for that order stop working immediately. A refund confirmation email is sent when this happens.

How to request a refund

Contact support with your order number or the reference number from your confirmation email. See the Contact page.

Not legal advice. This summary is written in plain language for clarity and is not a substitute for the governing terms in our Terms of Sale. This policy is marked as requiring final legal review before being relied upon in a dispute.