FAQ
Frequently asked questions
Buying, delivery, licensing, refunds and privacy — answered in full, in the order people actually ask them.
In short
Sentinel Fortune products are one-time purchases, paid through Stripe and delivered as a private, time-limited download link sent by email. The default licence covers one business. Refunds on digital products are reviewed case by case under the Refund Policy. No account is required and card details never touch this website.
If your question is not here, email contact@sentinelfortune.com — see the contact page for what to include so it can be answered in one reply rather than three.
The full policies
The answers above are summaries. Where a summary and a policy differ, the policy governs.
- Terms of Sale — what you are agreeing to at checkout.
- Refund Policy — the full refund terms and window.
- Licensing — every licence type and what each permits.
- Privacy Policy — what data is collected and why.
Questions and answers
- Do I need an account to buy?
- No. Checkout runs through Stripe and delivery goes to the email address you enter there. There is no account to create, no password, and nothing to log into afterwards.
- How is my payment handled?
- By Stripe. Card details are entered on Stripe's own checkout page and are never seen by, transmitted through, or stored on this website.
- How do I receive what I bought?
- A private download link is shown on the confirmation page immediately after payment and emailed to the address used at checkout.
- How long does the download link last?
- It is both time-limited and download-limited, and the exact limits are stated on the product page before you buy. If a link expires before you have retrieved the files, email us and it will be reissued.
- The download link stopped working. What now?
- Email contact@sentinelfortune.com with the address used at checkout and the product name. Expired links and links that hit their download limit are reissued — a purchase does not stop being yours because a link timed out.
- What licence do I get?
- The licence is named on each product page. Single-business is the default: one business may use the material internally. Multi-location, consultant and white-label licences exist for some products. Full terms are on the Licensing page.
- Can I resell, republish or rebrand a product?
- Not under the default single-business licence. White-label and consultant licences permit some of this and are handled individually — contact us with the product and what you intend to do.
- Can I get a refund?
- Refunds on digital products are reviewed case by case, because delivery is immediate and irreversible. The Refund Policy sets out the terms and the window. Email us with the order address, the product and the reason.
- Is this software or a subscription?
- Neither. Products are finished files you download and keep. There is no recurring charge and nothing to renew. Some products are tools, but they run on your side, not ours.
- Do I get updates to a product I bought?
- Corrections to the version you bought are available at the same download link while it is valid. A substantially new edition is a separate product.
- Is any of this professional advice?
- No. Everything published is operational and general. It is not legal, financial, tax, HR, insurance, safety, regulatory, code, permit or licensing advice, and it does not replace a professional licensed in your jurisdiction.
- What happens to my email address?
- It is used to deliver what you bought and to handle support for that order. It is not sold. The Privacy Policy sets out what is collected and why.
- Why are there no customer reviews or results on this site?
- Because none have been substantiated. Rather than publish testimonials, savings figures or time-saving statistics that cannot be backed up, we publish none. Every product page states exactly what you receive instead.